FAQ

BEFORE ORDERING

Where are you located?

We are located in the US, California, in the Riverside area.

How to define/double-check my ring size?

Do you customize items? Can I have something engraved?

Unfortunately, we do not provide any customizations.

I want to work with you as an influencer.

Please send a direct message to our official Instagram PR account: @germankabirski_pr.

MY ACCOUNT

I want to buy an item from germankabirski.com. Do I have to create an account?

You have several options. You can create a new account to revisit again or you can simply use our guest check out option. We would recommend creating a proper account so that you can login and view your details and order information as well as track items that you have purchased more easily.

I cannot access my account.

What could be wrong:

  1. You have entered the wrong email.
  2. The letter may be delayed due to your mail server settings.
  3. The email may have fallen into a spam folder.

If you have tried and still cannot access your account, please email service@germankabirski.com.

Something is wrong with your website.

Thank you so much for letting us know. Please email service@germankabirski.com and we will work on this.

MY ORDERS

How can I check the status of my order?

You can check the status of your order yourself.

Click on our website chatbot in the bottom right corner, press 'Track an Order', insert your order number and the email used while ordering. You can report an issue with your order without leaving the chatbot window.

I have ordered my items. When will I receive them?

Normally it will take around 2 to 3 business days to progress your order through our system if the items are available for US/Canada orders. For International orders it will take around 5 to 10 business days. 

For pre-orders items estimated delivery time is around 5 weeks for US orders and 6 weeks for International. Your location also affects the delivery time, and if you want more information on this, please look at our shipping section.

I have already placed my order but need to update it/cancel it. What do I do?

Provided it has not already been through our system and begun packaging, we will be able to make an amendment to your order or cancel it, if you wish so. Please remember that some orders can be processed earlier than others through the website so we would remind you that you must inform us of any changes as early as you can. We are not able to place additional items to an existing order that has already been placed. If you wish to make additions to your order, you must create a new order and give us both of the relevant order numbers. Our system will merge the orders into one before shipping takes place. We will also reimburse any relevant shipping fees.

I need an invoice.

We do not include any invoices or billing information in the package - you can immediately give a GK piece as a present or ship it to the receiver. If you need an invoice, please email service@germankabirski.com.

Why is my order in production when it was shown as available?

This can happen when you order an item which is in stock and a made to order item together. It means that they will be shipped to you together once both are completed. If you want to receive pieces in stock, please cancel this order and reorder these pieces separately.

Price and currency

Our items are priced in US dollars, however, we are working on adding other countries and their currencies. Please consult with your bank regarding the current exchange rate.

SHIPPING

How will my order be shipped?

For international orders, we use BorderGuru for shipping. In the case of US and Canadian orders, we use Fedex Express Post. You will be informed of the timing of the delivery and the costs involved. You will also receive any information on estimated taxes associated with your order at the checkout. The estimated delivery shipping times are detailed below. Please remember that it often depends on the postal code of your area as to the length of the delivery time:

USA/Canada - 2/3 business days

International - 5/10 business days

How much is the shipping? 

  • Shipping is free for all US orders
  • International orders - shipping fees are calculated upon the check out 
  • Russia only: due to some changes in the Russian customs procedures - shipping to Russia is 30 USD paid upon the chekout and taxes are calculated and paid upon receipt. 

How long it will take for my order to ship?

The shipping and processing times depend on the items you're ordering. The status of each product (preorder or in stock) is indicated on each individual product page, as well as the estimated shipping date.

Preorder: we don’t have it on hand yet but it’s coming soon! You can still purchase it in this state, be sure to note the estimated shipping date.

In stock: it’s in our facilities and ready for a new home! Shipping timelines are usually within 3 business days from today's date but be sure to note the estimated shipping date on each individual product page. 

Russia only: due to some changes in Russian customs procedures shipping might take up to 2-3 weeks.

Last mile carriers:

  • Canada: Purolator / i.e. Canada Post
  • Australia: Toll Group
  • UK, IE, DE, NL, IT, AT, PL, GR Baltics, Balkans, Eastern Europe: Hermes
  • SE, DK, FI: Postnord
  • ES, BE, PT: Mondial Relay
  • FR: Colissimo
  • Russia: Russian Post
  • Rest of World: FedEx

Will I be charged duties and taxes?

In most cases, you pay all the taxes and duties together with the delivery fee at the checkout. For Russia and the Ukraine you will have to pay custom duties separately upon receiving a package.

Is signature needed upon delivery?

All shipments don't require a signature upon delivery, so we do not ship to PO Boxes, APO or FPO addresses. If you would like signature requirement for your delivery please let us know in notes on checkout page or send us an email to service@germankabirski.com

EXCHANGE & RETURNS

Is there a return policy? How does it work?

All orders are made with the offer of a complimentary returns system when items have been unused or not worn. This is applicable for purchases that have been within 30 days of receipt. If you wish to start this process, we ask that you go to our Returns and Refunds section. The address to contact is

I was sent the wrong item.

We are sorry for any mistakes that occurred with your order on our end. Contact service@germankabirski.com, and we will send you a correct item.

What do I do if I simply don’t like my item? Can I exchange it?

Unfortunately, we don’t give exchanges for any of the jewelry in our collection. But you can ask for a return or a refund in the form of credit. You will then be able to make a new order for a new item.

How long does it take to issue the refund?

When your item makes its way back to us it can take around 5-10 business days for us to process it. We will contact you via email with information on your refund, credit or a replacement item.

How does the process work for gift returns?

If you wish to return a gift item; we can give you store credit if it has been returned within 30 days. If you ensure that the return guidance is followed so that the credit can be applied. If you didn’t see them, please ensure the following:

  • That the original tags are still attached to the item.
  • The packaging is still intact.
  • There is no wear and tear on the item.

We will then place store credit on your German Kabirski Account, so you need to ensure that you have an account set up before you return your item. Any original shipment costs, taxes or duties are non-refundable and aren’t included in the amount that we credit.

Please email us at service@germankabirksi.com asking for your return label. We also ask that you tell us the postal address that the jewelry will be sent from and the email address on your German Kabirski account so that we know where to refund the credit.

MATERIALS & CARE

Why are your stones unpolished and rough?

This is a part of our philosophy - to extract raw stones and create pieces without polishing them, in order to preserve their energy and form.

That is why there is no single similar stone and no single item is the same. Little scratches, unevenness and the roughness of the stones make your piece of jewelry one of a kind.

What plating do you use?

We use black anthracite, white rhodium and 18k gold. You can learn more about our materials here: https://germankabirski.com/pages/materials-and-care

How should I best clean my jewelry?

If you wish to do some basic cleaning, a dish soap with a mild formula is best. Mix it with warm water. Or alternatively use a good brand of jewelry wipe. A deeper clean is recommended by using a Magnasonic cleaner which is the perfect choice for getting rid of any small dirt or particles that get trapped in the crevices of the jewelry. If you wish to get more detailed information on how to care for particular precious metals and gemstones, please read our Materials & Care page.

 

    Are your pieces hypoallergenic?

    Yes, our pieces are hypoallergenic. We do not use nickel in our creations.