Refund policy

1. Shipping Timeline

All jewelry is produced and shipped within a timeframe of up to 130 days from the date of payment. By placing an order or subscribing, you acknowledge and agree to this production and shipping timeframe.

Delivery times may vary depending on destination and carrier delays and are in addition to the production timeframe.

2. Right to Cancel Before Production

Orders may be canceled for a full refund at any time before the production process for the applicable order cycle has begun.

Once production has commenced, orders cannot be canceled or refunded except as expressly provided in this policy or where required by applicable law.

3. Returns and Withdrawal Rights

Returns are accepted within 30 days from the date of delivery, subject to the conditions below.

4. Return Eligibility Conditions

To be eligible for a return:

The item must be unused and in the same condition as received
The item must be returned in its original packaging
Proof of purchase (order number, name, and email) must be provided

Returns that do not meet these conditions may be refused.

5. Product Selection and Expectations

Each order includes items selected as part of a curated assortment.

By purchasing, you acknowledge that:

specific designs, styles, stones, or materials are not guaranteed
variations in appearance are inherent
personal preference or dissatisfaction with design, style, or aesthetic characteristics does not constitute a defect

6. 1-Year Limited Warranty

A 1-year limited warranty is provided from the date of delivery.

Coverage:

Manufacturing defects in materials or workmanship
Structural integrity of metal components
Secure setting of stones

Exclusions:

Normal wear and tear
Scratches, tarnishing, or surface damage
Accidental damage or misuse
Loss or theft
Improper care, cleaning, or storage

This warranty is in addition to, and does not replace, any rights you may have under applicable consumer protection laws.

7. Return Authorization (RMA)

Items must not be returned without prior authorization.

To request a return:

Contact: service@germankabirski.com
Provide order details and a description of the issue
Include photographs where applicable

If approved, you will receive return instructions and an RMA number.

8. Refunds

Once a returned item is received and inspected, you will be notified of the approval or rejection of your refund.

If approved:

refunds are issued to the original payment method
processing time: 5–10 business days

Where required by law, refunds will be issued in accordance with statutory timelines.

9. Exchanges

Items are replaced only if they are defective or damaged upon arrival.

To request an exchange, contact: service@germankabirski.com

10. Shipping Costs for Returns

Customers are responsible for return shipping costs unless the item is defective
Shipping costs are non-refundable

Customers are responsible for ensuring that returned items are properly packaged and shipped with tracking. Proof of shipment is required in case of loss in transit.

11. Sale Items

Sale or discounted items may be subject to different return conditions where clearly stated at the time of purchase.

Nothing in this section limits your rights under applicable consumer protection laws.

12. Materials and Product Information

All products are described as accurately as possible, including information regarding materials and composition.

Some items may contain trace elements of metals that can cause sensitivities in certain individuals. Customers with known sensitivities should consider this before purchase.

Where applicable, legally required notices and warnings are provided in accordance with regional regulations.

13. Contact

For any questions regarding this policy:

Email: service@germankabirski.com